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Settings, privacy and your data

Choose your notifications, manage connected banks and who can find you, and delete your account if you want to.

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Notifications

Under Settings, then Notifications, switch application updates, offers, certificate notices and loan monitoring alerts on or off. Email monitoring alerts and Minimum severity decide which alerts are emailed. These settings apply to everyone in your business and change straight away. Only the owner or an admin can change them.

Banking, privacy and security

  • Under Banking, its own section, each connected bank shows how long it stays connected. The owner or an admin can connect or disconnect one.
  • Let funders find my business lists you in funders’ directory. It is off until you turn it on.
  • Public certificate link decides whether anyone with your certificate’s link or QR code can check it. Funders you apply to see it either way.
  • Only the owner or an admin can change these two.

How your data is handled

  • We collect your data with your consent, under the Nigeria Data Protection Act 2023.
  • Identity numbers are stored encrypted, and funders see at most the last four digits. Your government ID and passport photograph are kept with your documents and shared with the funders you apply to, so the full number can appear on the ID itself.
  • Your selfie is not kept. The copies made when you ask a person to check your photos are encrypted and deleted once a decision is made.
  • Your documents are stored privately. Only you and the funders you apply to can see them.
  • Bank connections are read-only.

Questions or requests about your data go to legal@acreedinsights.com. The full privacy notice has the detail.

Delete your account

  1. Open Settings, then Privacy & security, and find Delete my data.
  2. Press Delete my account, type DELETE, and press Delete everything.

It happens straight away and cannot be undone. If you are the only person in the business, your bank connections are unlinked first and everything is deleted, but this is refused while a funder is still monitoring a loan of yours, because they have their own reason to keep that record until the loan ends. If colleagues stay in the business, only you leave, and the business and its banks stay with them.

Still need help?

Ask a person.

Send us a message and someone from the team replies by email, usually within one business day. If you are signed in, the assistant in the app can also answer questions about your own account.

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