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Messages and the assistant
Talk to businesses in one place, and ask the assistant about your own account in plain words.
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Messages
Start a conversation with Message applicant on an application, or Message borrower on a loan. Every conversation lives in Messages. Requests for more information arrive in the business’s Messages too, so a reply there keeps an application moving. Viewers can read conversations but not write.
The assistant
Press Assistant on any page to ask about your own account: portfolio health, open alerts, your applications queue, one loan or one application, your team and, for administrators, billing. It answers only from your organisation’s data and Acreed’s own guides.
It never acts on its own. When it suggests something, for example adding a loan to the watchlist, messaging a business or confirming a repayment, it shows a button that you press yourself, and only if your role allows it. It cannot approve, decline or fund.